FAQ

The transaction typically appears the same day.

Please contact the merchant directly if you wish to cancel your payment for an order that has not yet been picked up or delivered.

If your order has been confirmed and picked up or delivered, your payment has been authorized and you cannot cancel the payment.

If you’d like to add a tip for your driver after receiving your order, check your phone for a text with a link to add tip.

You’ll see the following screen pop up and you can select a pre-set amount, or hit Enter Custom Amount.

The total dollar amount of your purchase after taxes cannot exceed $999.99.

State and local limits on the amount of cannabis products you can purchase are still in effect.

Changing and Adding a New Bank Account

With Stronghold, you’re able to add multiple bank accounts at once, and they’ll be saved for the next time you order!

To add a new bank account, all you have to do is wait for the next time you’re going to order from the merchant, and you’ll be prompted to link an account upon checkout.

Some merchants will send a link to pay after you order, in which case you can link a new account when you recieve that payment link via text.

You should see a button that says Link Bank Account, Pay online, Pay with Bank Account, or something similar.

If you’re having trouble, email us at happiness@stronghold.co.

Unlinking or Deactivating Your Bank Account

If you’d like to remove a bank account or unlink your bank account, you can do so the next time you order from the merchant.

Either during checkout, or afterward when you receive a link to pay, you’ll see a list of the bank accounts you’ve already linked.

You can then click Remove next to the account you no longer want to have linked to your profile.

If you are not going to reorder and simply want the account deactivated, you can request for the merchant to deactivate your account, or email us at happiness@stronghold.co with your Name, Phone, and Email and last 4 digits of the account.

In most instances, refunds will be credited back to you by the merchant from whom you ordered.

Some merchants may add store credit to your account, or prefer to refund in cash.

Contact the merchant first for any refund inquiries.

We use ACH (electronic, bank to bank transfers) to facilitate your payment.

Your personal financial information is never shared with the business.

Stronghold will provide the merchant with your full name, email address, and phone number (if required by the merchant) associated with your profile.

Bank Not Supported

We have close to 12,000 connections to both large and small financial institutions across the country, and it’s possible that some of the smaller credit unions are sometimes unsupported. 

Security Verification

When you attempt to link your checking account you need to pass the security steps that are set up for the account. If you cannot do this successfully (i.e. answer security questions or complete a 2FA request) you won’t be able to link your account. 

Insufficient Balance

If you do not have a sufficient balance in your account to cover the purchase, you will not be able to finish the transaction with Stronghold.